Delivery methods
Delivery options in Poland
Delivery options in the European Union
We offer fast and secure delivery of your order:
| Delivery method | Delivery time | Cost |
|---|---|---|
| InPost parcel lockers 24/7 | 1–2 business days | 14,99 PLN |
| InPost courier | 1–2 business days | 14,99 PLN |
| DPD courier | 1–2 business days | 14,99 PLN |
| DPD Pickup (point/locker) | 1–2 business days | 14,99 PLN |
| DPD courier | 3–5 business days | 5,00 EUR |
Free delivery: Spend at least 400 PLN, and we will send your order completely free of charge!
Free delivery: Spend at least 100 EUR, and we will send your order completely free of charge!
International delivery (EU)
We also ship to European Union countries. The available methods, cost and estimated delivery time are displayed according to the country selected in the market selector.
Parcel tracking
Once your order has been shipped, you will receive an e-mail with the parcel tracking number, which you can use to monitor the delivery status.
Right to return
You have the right to return the purchased products within 30 days from the date of receiving the parcel.
Return conditions
For a return to be accepted, the product must meet the following conditions:
- The footwear must show no signs of use.
- The product must be in its original packaging.
How do I return an item?
- Log in to your account to submit a return request for your order.
- Pack the product in its original packaging.
- Send the parcel to our warehouse address.
- Once we have received and verified the return, we will refund the funds within 14 days.
Return costs
In accordance with consumer protection law, the consumer bears the cost of sending the product back to the store, unless the seller decides otherwise.
At our store:
- The standard product return is at the customer's expense.
- By using our return system, you can send the parcel back for 10 PLN 5 EUR per shipment.
Size exchange
If you want to exchange a product for a different size or colour, place a new order and return the previous one. If you want to keep the discount, contact us – we will try to find the best solution.
Complaints
All products purchased in our store are covered by 2-year liability under the statutory warranty. If the product you received has a defect or does not conform to the order, you may submit a complaint. To do so:
- Contact us and describe the problem.
- Send photos of the product defect, if possible.
- After receiving the instructions, send the product back free of charge for the complaint process.
The complaint will be considered within 14 days of its receipt.