Returns Marco Shoes
Three steps. You have 30 days from the day you receive the parcel.
1
Tell us what you are returning
Go to the Returns creator. Enter your order number and email address — or log in to your account. Select the products you are returning. It will take less than a minute.
2
Pack and send the parcel
Put the products in the original box. Include the form we will send you by email.
Put the products in the original box. Include the form we will send you by email. Then choose one of the options — return through our system or using your own courier.
3
Wait for the funds
The money is returned using the same payment method you used — to your card, via BLIK or to your account. No later than 14 days from the day the parcel reaches us. We will email you once we have checked it.
Two sending options — you choose in the creator
InPost parcel locker — 10 zł
Return through our system — 5 EUR
You receive a sending code. Enter it at the parcel locker — no printer required. We will deduct these 10 zł from the refund amount.
Once your request has been approved, you will receive sending instructions. We will deduct the 5 EUR fee from the refund amount.
Your own courier — at your expense
Send the parcel to our warehouse using any courier:
Marco Shoes Sp. z o.o., ul. Władysława Malawskiego 5, 26‑617 Radom
Marco Shoes Sp. z o.o., ul. Władysława Malawskiego 5, 26‑617 Radom
Articles must be unused, in the original box.
The parcel locker code works only within Poland.
The parcel locker code works only within Poland.
Articles must be unused, in the original box.
You can use the 5 EUR return available in the creator or send the parcel using your own courier.
Submit a return
You can use the 5 EUR return available in the creator or send the parcel using your own courier.
Size exchange
If you want to exchange a product for a different size or colour, please place a new order and return the original product. If you want to keep the discount, contact us – we will try to find the best solution.
Complaints
All products purchased in our shop are covered by 2-year liability under the statutory warranty.
If the product you received has a defect or does not correspond to your order, you can submit a complaint. To do so:
- Contact us and describe the problem.
- Send photos of the product defect, if possible.
- After receiving the instructions, send the product back free of charge for the complaint.
The complaint will be considered within 14 days of its receipt.