Returns Marco Shoes
Three steps. You have 30 days from the day you receive the parcel.
1
Tell us what you are returning
Go to the Returns Creator. Enter your order number and email address — or log in to your account. Select the products you are returning. It takes less than a minute.
2
Pack and send the parcel
Place the products in the original box. Include the form we will send you by email. Then choose one of the options — an InPost Parcel Locker code or your own courier.
Place the products in the original box. Include the form we will send you by email. Then choose one of the options — a return through our system or your own courier.
3
Wait for your refund
The money will be returned using the same payment method — to your card, via BLIK or to your bank account. No later than 14 days from the day the parcel reaches us. We will email you once we have checked it.
Two shipping options — you choose one in the Returns Creator
InPost Parcel Locker — 10 zł
Return through our system — 5 EUR
We will provide you with a shipping code. Enter it at the Parcel Locker — you do not need a printer. We will deduct the 10 zł from the refund amount.
Once your request has been approved, you will receive shipping instructions. We will deduct the 5 EUR fee from the refund amount.
Your own courier — at your expense
Send the parcel with any courier to our warehouse:
Marco Shoes Sp. z o.o., ul. Władysława Malawskiego 5, 26‑617 Radom
Marco Shoes Sp. z o.o., ul. Władysława Malawskiego 5, 26‑617 Radom
Articles must be unused and in the original box.
The Parcel Locker code is valid only within Poland.
The Parcel Locker code is valid only within Poland.
Articles must be unused and in the original box.
You can use the 5 EUR return available in the Returns Creator or send the parcel with your own courier.
Report a return
You can use the 5 EUR return available in the Returns Creator or send the parcel with your own courier.
Size exchange
If you would like to exchange a product for a different size or colour, please place a new order and return the original product. If you would like to keep your discount, contact us — we will try to find the best solution.
Complaints
All products purchased in our store are covered by 2-year liability under the statutory warranty.
If the product you received has a defect or is not as ordered, you may submit a complaint. To do so:
- Contact us and describe the problem.
- Send photos of the product defect, if possible.
- After receiving the instructions, send the product back free of charge for the complaint assessment.
The complaint will be considered within 14 days of its receipt.