Terms of service
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+48 733 625 625 |
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office@marcoshoes.com |
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Marco Shoes Sp. z o.o. 5 Władysława Malawskiego Street 26-617 Radom |
Terms and Conditions version 2.0 are effective as of 03.03.2026.
ONLINE STORE TERMS AND CONDITIONS
MARCOSHOES.COM
§ 1. GENERAL PROVISIONS
In this part of the Terms and Conditions, we introduce our company, indicate the easiest ways to contact us and explain the meaning of the key terms used later in this document.
1. The Online Store is available at marcoshoes.com and through its subdomains.
2. The Online Store is operated by Marco Shoes Sp. z o.o., with its registered office in Radom at 5 Władysława Malawskiego Street, 26-617 Radom, registered with the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000802768, NIP: 7962992540, REGON: 38430079900000, BDO: 000601899, share capital: PLN 3,264,000.00 (hereinafter: the Seller).
3. The Online Store may be contacted:
a) by email at: office@marcoshoes.com;
b) by telephone: +48 733 625 625 (the call centre is open from 9:00 a.m. to 4:00 p.m., Monday to Friday, excluding public holidays);
c) using the following correspondence address: Marco Shoes Sp. z o.o., 5 Władysława Malawskiego Street, 26-617 Radom;
d) using the contact form or chat available in the Online Store.
4. The above communication channels also constitute the point of contact for recipients of services within the meaning of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC.
5. For the purposes of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (hereinafter: the DSA), the Seller establishes a point of contact for state authorities, the European Union and the European Board for Digital Services at office@marcoshoes.com. The languages of communication are Polish and English.
6. Acceptance of the Terms and Conditions is voluntary but necessary in order to use selected functions of the Online Store (e.g. to make a purchase).
7. The Terms and Conditions are made available free of charge in the Online Store in a manner that enables Users to:
a) review their content;
b) record their content by printing them independently or saving them on a durable medium, e.g. by downloading them as a PDF;
c) review both the currently applicable version and previous versions.
8. DEFINITIONS. Whenever the capitalised terms listed below are used later in the Terms and Conditions, they shall have the meanings set out below, unless the context in which they are used clearly indicates otherwise:
a) PROMOTIONAL CAMPAIGN - special terms for the sale of Products or provision of services, offered by the Seller for a specified period, which the Customer may use under the conditions set out therein, such as a reduction in the Price of a Product or Promotional Bundle. Details of a Promotional Campaign are governed by the Promotional Campaign Terms and Conditions, in accordance with the information made available in the Online Store. While a Promotional Campaign is in effect, the provisions of the Promotional Campaign Terms and Conditions shall prevail over these Terms and Conditions.
b) CUSTOMER SERVICE OFFICE - the Customer Service Office of the Online Store, which provides information about the Online Store's operations, including the Products offered and the fulfilment of Orders.
c) PRICE - the gross remuneration amount (including tax), denominated in Polish zlotys, payable to the Seller for transferring ownership of a Product to the Customer under a Sales Agreement and for any other related services requested by the Customer.
d) CUSTOMER - (1) a natural person; or (2) a legal person acting through an authorised individual; or (3) an organisational unit without legal personality to which the law grants legal capacity; having full capacity to perform legal acts. If the Customer is a natural person with limited capacity to perform legal acts, they undertake to obtain the legally effective consent of their statutory representative to enter into a Service Agreement/Sales Agreement and to present such consent whenever requested by the Seller.
e) CONSUMER - a natural person who performs a legal transaction with a trader that is not directly related to that person's business or professional activity, within the meaning of Article 22(1) of the Polish Civil Code Act of 23 April 1964.
f) CUSTOMER ACCOUNT – an Electronic Service consisting of a collection of resources in the Seller's ICT system, identified by an individual name (Login), which allows the Customer to use additional functionalities of the Online Store. The Customer accesses the Account using their Login and a one-time password sent to the email address provided. The Customer logs in to their Account after registering in the Online Store. The Account makes it possible to save and store the Customer's address details for shipping Products, access Order history and use other services provided by the Seller.
g) CART - an Electronic Service made available to every Customer using the Online Store, enabling them to place an Order for one or more Products easily, occasionally enter discount codes that reduce the Price under separate Promotional Campaign Terms and Conditions, and display a summary of the Price of individual Products and all Products combined (including any shipping costs). The Cart also makes it possible to specify and modify order details, in particular the number of Products, delivery address, invoicing details, delivery method and payment method. As part of the Cart service, the Seller may send the Customer an email about Products remaining in the Cart or a transaction payment that failed or was rejected by the intermediary (transactional email). The messages referred to above constitute transactional information and are not commercial information within the meaning of separate laws. The Cart collects offers to enter into a Sales Agreement submitted by the Customer, i.e. more than one offer to enter into a Sales Agreement may be submitted within a single Order.
h) LOGIN - the Customer's username provided in the Store when creating a Customer Account.
i) NEWSLETTER - an Electronic Service that allows all subscribers, with their express consent, to receive periodic information about the Online Store, in particular about Products, current activities, marketing activities and Promotional Campaigns, at the email address or telephone number provided by the User.
j) PRODUCT - a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller in return for payment of the Price. A Product constitutes goods within the meaning of Article 2(4a) of the Polish Consumer Rights Act of 30 May 2014.
k) ENTREPRENEUR-CONSUMER - a Customer who is a natural person entering into an agreement directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for that person, in particular in view of the subject of their business activity as disclosed under the regulations governing the Central Register and Information on Business Activity.
l) TERMS AND CONDITIONS - this document, which sets out, among other matters, the rules for entering into Sales Agreements and for the provision and use of services made available by the Seller to Users and Customers through the Online Store. The Terms and Conditions set out the rights and obligations of the User, including the Customer, and of the Seller. With regard to services provided by electronic means, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
m) ONLINE STORE - an online sales service operated by the Seller in Polish.
n) PRODUCT PAGE - a page in the Online Store containing detailed information about a Product.
o) CONTENT - textual, graphic or multimedia elements (e.g. Product information, Product photographs, promotional videos, descriptions and comments), including works within the meaning of copyright and related-rights legislation and images of natural persons, posted and distributed in the Online Store by the Seller, the Seller's contractors, the Customer or another person using the Online Store, as applicable.
p) SALES AGREEMENT - a sales agreement within the meaning of the Polish Civil Code concerning the Seller's sale of a Product to the Customer in return for payment of the Price plus any additional charges, including shipping costs, the terms of which are set out in particular in these Terms and Conditions. A Sales Agreement is entered into between the Customer and the Seller using means of distance communication after the Seller accepts the Order in accordance with these Terms and Conditions. A Sales Agreement specifies, in particular, the Product, its main characteristics, the Price, shipping costs and other material terms. Each Product is the subject of a separate Sales Agreement. For objective (substantively justified) reasons, as part of the functionality of the Online Store, the Seller may stipulate that only one Agreement is entered into for several Products due to a direct relationship between those Products—e.g. a Promotional Bundle—in accordance with the Promotional Campaign Terms and Conditions.
q) SERVICE AGREEMENT - an agreement for the provision of an Electronic Service. The Agreement is entered into between the Customer and the Seller using means of distance communication in accordance with these Terms and Conditions.
r) ELECTRONIC SERVICE - the provision by the Seller to the Customer of services by electronic means through the Online Store, pursuant to a Service Agreement, within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means. To the extent that services are provided by entities cooperating with the Seller, the relevant rules for using those services are set out in the terms governing the provision of services by those entities.
s) VISITOR - a natural person browsing the resources of the Online Store without having to create a Customer Account or make a purchase.
t) USER - any natural person using the Online Store, including in particular a Consumer, an Entrepreneur-Consumer and a person who browses Content or uses Electronic Services, regardless of whether they have entered into a Sales Agreement.
u) ORDER - the Customer's declaration of intent expressing a direct intention to enter into a distance Sales Agreement, submitted using means of distance communication and specifying the Product in respect of which the Customer makes an offer to enter into a Sales Agreement and the Customer data necessary for the potential entry into and performance of the Sales Agreement. An Order for each Product will be treated as an independent offer by the Customer to enter into a Sales Agreement (technical convenience). During a Promotional Campaign, for objective reasons and as part of the functionality of the Online Store, the Seller may make entry into a single Sales Agreement for several Products within a Promotional Bundle conditional on the direct relationship between the Products. An Order may be assigned a single number, with all offers processed in parallel. Acceptance of the Order constitutes entry into a Sales Agreement.
v) VOUCHER - a gift voucher that entitles its holder to purchase Products in the Online Store. A Voucher takes the form of an electronic alphanumeric code. It is accompanied by information containing an individual identifier, i.e. a unique combination of letters/numbers/characters, the Voucher's gross value in Polish zlotys and the Seller's logo.
§ 2. RULES FOR USING THE ONLINE STORE
In the rules for using our Store, we explain the minimum technical requirements you must meet to use its functionalities without difficulty.
1. The minimum technical requirements for using the Online Store are:
a) a web browser currently supported by its developer, in particular one of the following: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or another browser with comparable technical parameters, in a version updated and supported by its developer;
b) a device with internet access (e.g. a telephone or laptop);
c) an active email address in order to use certain functionalities of the Online Store.
2. The Seller does not guarantee that use of the Online Store will be uninterrupted or free from technical errors. The Seller may temporarily restrict or suspend access to the Online Store for technical, legal or security reasons. Where possible, it will inform Users in advance, and any interruptions will not affect the fulfilment of Orders already placed.
3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected through links in the Online Store (e.g. courier companies or payment operators).
§ 3. SERVICES AND ELECTRONIC SERVICES IN THE ONLINE STORE
In this third part, we present the services and Electronic Services available in our Store. An Electronic Service includes, for example, the Cart or Newsletter. We explain how to submit a complaint concerning Electronic Services.
1. Through the Online Store, the Seller provides Users, including Customers, with the following services and Electronic Services, which as a rule do not require payment of a Price:
a) maintaining a Customer Account, where one has been registered;
b) enabling Customers to place Orders and enter into Sales Agreements in accordance with these Terms and Conditions;
c) presenting Customers with advertising content tailored to their interests, where they have consented to this;
d) enabling Customers to use the Cart service;
e) enabling reviews to be added concerning purchased Products, the purchasing process and the Seller's offer;
a) enabling Users to browse Content placed in the Store, including marketing content, in accordance with applicable law;
b) enabling contact via chat and the contact form;
c) enabling subscription to the Newsletter.
Customer Account
2. Through the Online Store, the Seller additionally provides Customers who have created a Customer Account with the following services:
a) maintaining the Customer's session after they log in to the Account (using a browser);
b) storing the Order history and making it available to the Customer through the Account;
c) enabling the Customer to change their details within the Customer Account.
3. The Account may be used after the Customer completes all of the following steps:
a) completing the registration form by providing an email address and accepting these Terms and Conditions and the Privacy Policy;
b) receiving an email containing a one-time password for access to the Customer Account, confirming that the Customer Account has been successfully created.
4. The Service Agreement is entered into when the Customer receives confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer may delete the Account (cancel the Account) at any time and without giving a reason by sending an appropriate request to the Seller (e.g. using the communication channels described in § 1(3) of the Terms and Conditions).
Cart
5. Use of the Cart begins when the User adds the first Product to the Cart.
6. The Cart is a service provided free of charge for as long as the User's Cart contains Products that have not been purchased. The service ends when an order is placed and successfully paid for.
7. The Customer may independently correct the data entered in the 'Cart' panel by adding an item to or removing an item from the Cart. Removing one item may automatically remove another item from the Cart due to a direct relationship between the Products. The Cart also enables the Customer to specify and modify order details, in particular the delivery address, invoicing details, delivery method and payment method.
Newsletter
8. The Newsletter service consists of:
a) Subscribers who have provided the Seller (Service Provider) with their email address receiving, by electronic means, including by means of automated calling systems, commercial information concerning the Seller's products and services, including in particular information on the current offer, promotions, discounts and marketing activities (email marketing);
b) Subscribers who have provided the Seller with their telephone number receiving, including by means of automated calling systems, commercial information concerning the Seller's products and services, including in particular information on the current offer, promotions, discounts and marketing activities (SMS marketing).
9. The Newsletter service may be used after the User completes the following steps:
a) providing at least their email address or telephone number in the designated field in the Online Store or ticking the appropriate checkbox in order to receive commercial information by email;
b) accepting these Terms and Conditions (including, additionally, by clicking the activation link sent by the Seller to the email address provided by the Subscriber) and confirming that they have read the Privacy Policy. The Service Provider may also make other methods of accepting the Terms and Conditions available.
10. The Newsletter service is provided for an indefinite period.
11. The Subscriber may unsubscribe from the Newsletter service (cancel the service) at any time and without giving a reason, in particular by sending a request to discontinue the Newsletter Service to the contact details provided in § 1(3) of the Terms and Conditions or by clicking the deactivation link in an email or SMS sent to the Subscriber as part of the Newsletter service. Unsubscribing from one Newsletter service channel in the manner indicated above does not automatically unsubscribe the Subscriber from the other Newsletter service channel.
12. The Seller may terminate the Newsletter service agreement at any time by giving one month's notice for important reasons, understood as follows (exhaustive list):
a) a change in the laws governing the Seller's provision of services by electronic means that affects the mutual rights and obligations set out in the Newsletter service agreement, or a change in the interpretation of those laws resulting from court judgments, decisions, recommendations or guidance issued by the competent offices or authorities;
b) a change in the method of providing services caused solely by technical or technological considerations (in particular, an update to the technical requirements specified in these Terms and Conditions);
c) a change in the scope of, or manner of providing, services to which the Terms and Conditions apply, through the Service Provider introducing new functionalities or services covered by the Terms and Conditions or modifying or withdrawing existing ones.
13. The Service Provider sends the declaration referred to in the paragraph above to the email address provided by the Subscriber when registering for the Newsletter service.
14. The Seller may terminate the Newsletter service agreement with seven days' notice, refuse the Subscriber any further right to use the Newsletter service, or restrict the Subscriber's access to some or all of the content referred to above for important reasons, i.e. in the event of a serious breach of these Terms and Conditions by the Subscriber, namely where the Subscriber (exhaustive list) uses the Newsletter in a manner that is contrary to applicable law, infringes third-party rights, is inconsistent with the Terms and Conditions or conflicts with accepted customs and principles of social coexistence, in particular by providing unlawful content.
Information on the ranking of offers
15. Products displayed in lists in the Online Store are shown in a specific order.
This order is determined manually by the Seller (e.g. on the basis of current marketing campaigns, promotions or business decisions) and is not tailored to the individual characteristics, behaviour or preferences of the User.
16. The Online Store does not use automated tools or profiling algorithms to personalise search results or the order in which Products are presented.
Complaints concerning Electronic Services
17. Complaints concerning the provision of Electronic Services may be submitted in any form. The use of the communication channels specified in § 1(3) of the Terms and Conditions is recommended.
18. A sample complaint form is available below the Terms and Conditions.
19. The Seller will respond to a complaint without delay and no later than within 14 days of its submission.
§ 4. CONDITIONS FOR PLACING ORDERS AND ENTERING INTO A SALES AGREEMENT
This is a very important part of the Terms and Conditions, in which we explain how you can purchase our Products, i.e. place an Order and then enter into a Sales Agreement.
1. The information presented in the Online Store constitutes only an invitation by the Seller to Users, including Customers, to enter into an agreement within the meaning of Article 71 of the Polish Civil Code and does not constitute an offer under the Polish Civil Code.
2. The main characteristics of the performance, taking into account its subject matter and the method of communicating with the User, are specified on the Product Page or in another manner appropriate for the Product within the Online Store. If a Product does not have certain features, properties or functions (e.g. it is a defective product), the Seller will clearly inform the User of this before the User places an Order.
3. As the Products or services available in the Online Store are developed, and in view of their specific characteristics, the Seller may introduce restrictions on the methods of placing Orders for certain Products. Where several Orders are placed simultaneously and at least one of them is subject to the restriction referred to above, this may also affect the availability of Order placement methods for the other Orders.
4. A Sales Agreement is entered into between the Customer and the Seller after the Customer has first placed an Order.
Placing Orders
5. The Seller enables the User to place an Order through the Online Store by completing the following steps in sequence:
a) the Customer adds the selected Product (or Products) to the Cart and then proceeds to the order form (purchase path);
b) a Customer logged in to their Customer Account confirms in the order form that the data required to place the Order is up to date.
c) a Customer who does not have a Customer Account must complete the order form independently to the extent necessary to place the Order. The form requires the following Customer details: first name and surname, address (street, building/unit number, postal code, city/town, country), email address and contact telephone number, as well as the following details concerning the Sales Agreement: the place and method of delivery of the Product(s).
d) Customers who are not Consumers must also provide their business name and NIP number. In the case of Customers who are Entrepreneurs, the Seller may request the entrepreneur's PKD business activity codes.
e) In each case, providing outdated or false information when completing the order form may make it impossible to fulfil the Order and enter into the Sales Agreement.
f) When completing the Order form, the Customer must select the method of paying the Price and specify the method of delivering the Product, if it is to be shipped.
g) The Customer sends the Order to the Seller (submits an offer). A Customer who does not have an Account and has not previously accepted the Terms and Conditions must accept the Terms and Conditions and confirm that they have read the Privacy Policy.
h) Depending on the payment method selected for the Order, the Customer may be redirected to the website of an external payment service provider in order to make payment or provide information for an instalment purchase or deferred payment.
6. In response to the Order, the Seller promptly sends an automated message confirming receipt of the Order to the email address provided by the Customer for this purpose.
7. After verifying the Order, the Seller sends the Customer, without undue delay, a message at the email address provided containing:
a) confirmation of the acceptance of one or more individual offers for Products submitted as part of the Order and confirmation that a Sales Agreement has been entered into (acceptance of the Order in respect of the Products indicated in the message); or
b) information that none of the offers for Products submitted as part of the Order can be accepted, e.g. due to non-payment.
8. The Sales Agreement is entered into when the offer(s) included in the Order are confirmed, i.e. when the email referred to above is sent to the Customer in respect of the Products indicated therein.
9. Placing an Order constitutes consent to receiving the receipt/invoice, corrective invoice and duplicates of those documents electronically at the email address indicated. The Seller sends the receipt/invoice together with the Order confirmation. At the same time, the Customer declares that they will receive the above electronic invoices at the email address provided.
10. From 1 April 2026, a Customer who is an Entrepreneur (and who provided a NIP number in connection with the Order) will receive invoices through the National e-Invoice System (hereinafter: KSeF). Irrespective of the above, the Customer will also receive a visual representation of the invoice by email. If sending an invoice through KSeF is impossible, e.g. due to a standard system failure, the invoice will be delivered once the failure has been resolved.
11. If all or some of the offers submitted as part of an Order cannot be accepted, the Customer Service Office will contact the Customer in order to:
a) inform the Customer that none of the offers submitted as part of the Order can be accepted; or
b) confirm the Customer's intention to have the Order fulfilled to the extent that the Seller has agreed to accept the offers to enter into a Sales Agreement.
12. If the Customer does not accept any of the solutions described above, they may cancel the entire Order (in respect of all offers), without prejudice to their right to withdraw from the agreement. Cancellation of the Order by the Customer releases the Seller from the obligation to continue fulfilling it. If the Order is cancelled, the following paragraph shall apply accordingly.
13. If an offer or offers submitted as part of an Order cannot be accepted, no Sales Agreement is entered into in respect of the Products identified by the Customer Service Office, and the Seller will promptly, and no later than within 14 days, refund the Customer's payments to the extent that no Sales Agreement was entered into.
14. Independently of the above, the Seller may inform the Customer of the Order status, in particular by sending messages to the email address provided by the Customer, by SMS or by telephone.
15. The Seller endeavours to ensure the availability of all Products and performance of the Sales Agreement. If performance is impossible in extraordinary or unforeseen circumstances or in other situations specified by law, the relevant provisions of the Polish Civil Code may apply, including Articles 493–495 thereof, in particular those concerning the obligation to return the Consumer's performance promptly.
16. The total value of the Order includes the Price, shipping costs and any other costs of optional paid services selected by the Customer. Before placing an Order and entering into a Sales Agreement, the Customer is informed of the total price of the Product, including taxes, delivery costs and other costs, or, where the amount of those charges cannot be determined, of the obligation to pay them.
17. Promotional Campaigns in effect in the Online Store may not be combined unless the terms of a Promotion expressly provide otherwise.
18. In the Online Store, the Seller offers only Products that meet the requirements set out in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and of the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (hereinafter: the GPSR), as well as other applicable product-safety laws. On the Product Page, the Seller provides information about the Product and its manufacturer, in particular:
a) the name, registered trade name or registered trademark of the manufacturer and the postal and electronic address at which the manufacturer can be contacted;
b) where the manufacturer is not established or resident in the European Union, the name and postal and electronic address of the person responsible for Product safety on the manufacturer's behalf;
c) information enabling the Product to be identified, including an image, its type and other product identifiers; and
d) any warnings or safety information that must be affixed to the Product or its packaging or included in an accompanying document in accordance with the GPSR or applicable Union harmonisation legislation.
19. If the Customer has any doubts regarding the above information or other matters concerning Product safety, they may submit a question in any form using the contact details specified in § 1(3) of the Terms and Conditions.
20. If a Product sold is found not to meet the requirements set out in the GPSR or other Product-safety laws, the Seller reserves the right to contact the Customer to inform them of this fact, provide relevant statements or recover the Product.
§ 5. PAYMENT METHODS AND DEADLINES FOR PRODUCTS
We are flexible—our Store supports various payment methods. Find out how you can pay for your Order.
1. The Seller offers the Customer various methods of paying for an Order through trusted payment intermediaries:
a) electronic payments (e.g. BLIK);
b) payment card payments;
c) deferred payments (PayPo).
2. The current available payment methods are specified in the Online Store and presented before the Customer places an Order and enters into a Sales Agreement. The available payment methods may depend on the delivery method selected by the Customer or on the characteristics of the Product. Available payment methods may change where several Orders are placed simultaneously, in particular due to the Products covered by those Orders.
3. If the Seller does not receive the Customer's payment, the Customer Service Office may contact the Customer to remind them about the payment and abandoned Cart, including by sending an email (transactional email). If the payment is not credited or confirmed by the payment operator within 2 days of the Order being placed, the Seller may request payment from the Customer and set an additional deadline of 2 days. If the additional deadline expires without payment, the Order will be cancelled and no Sales Agreement will be entered into.
4. Until receiving notification that the Order has been dispatched, the Customer may also cancel it without consequences by contacting the Seller through the Customer Service Office, without prejudice to their right to withdraw from the agreement.
§ 6. COST, METHODS AND TIME OF PRODUCT DELIVERY
Product delivery is a very important part of fulfilling an Order. We endeavour to deliver the Product to you as quickly as possible.
1. The Product is delivered through an external company—a postal operator (e.g. a courier company or a company operating collection points)—selected by the Customer when placing the Order.
2. Delivery of the Product to the Customer is subject to a charge unless the Customer places an Order with free delivery after meeting the free-delivery criteria or during a free-delivery Promotional Campaign. The current Product delivery costs are shown to the Customer before the Order is placed and the Sales Agreement is entered into.
3. The available delivery methods may depend on the payment method selected by the Customer or on the characteristics of the Product. Available delivery methods may change where several Orders are placed simultaneously, in particular due to the Products covered by those Orders.
4. Delivery is completed as efficiently as possible from the Order confirmation date, within the period specified on the Product Page. The total delivery time for the ordered Product consists of:
a. the time required by the Seller to prepare the Order for dispatch (up to 7 business days from the date on which the Seller confirms the Order). Where several Products are ordered, the Order will be released for delivery after the Product with the longest preparation time has been prepared;
b. and the time required to deliver the Product by the selected courier company or other postal operator. The delivery time of the courier company or other postal operator is indicated when the Order is placed and depends on the type of Product ordered and the delivery times of the relevant courier company or other postal operator.
5. In extraordinary circumstances, the delivery deadline may be extended, of which the Seller will inform the Customer (e.g. during a sale or holiday period, or due to unforeseen circumstances such as the outbreak of a pandemic). In such a situation, the Seller will promptly inform the Customer of the new estimated deadline and enable them to withdraw from the agreement.
6. If the period for preparing the Order or delivering the Product is extended, the Seller reserves the right to contact the Customer to inform them of the reason for the delay and the new planned delivery date.
7. The Order dispatch time may be extended for Products requiring customisation at the Customer's request. The Customer will be informed of the dispatch deadline on the Product Page or when placing the Order.
8. When collecting a shipment containing a Product from a courier or postal operator, the Customer should, where possible, verify in the carrier's presence that the Product has been delivered in full and without defects. We recommend inspecting the shipment in the courier's presence and drawing up a damage report; however, the absence of such a report does not restrict the right to submit a complaint.
9. Courier companies, postal operators and companies operating collection points have their own rules governing the provision of delivery services (including any complaints concerning delivery, the time and method for reporting any damage to a shipment, and other important matters). Detailed information in this regard is available on the websites of the companies making the delivery. Please review those terms before selecting a delivery method.
§ 7. REVIEWS POSTED IN THE ONLINE STORE
Like many other e-commerce businesses, our Store collects Product reviews. We strive to make this process as transparent as possible and value reliable reviews. Accordingly, in this part of the Terms and Conditions, we explain the rules that apply in our Store when reviews and comments are posted.
1. All Customer reviews of Products purchased in the Online Store are verified. The Online Store obtains reviews only from persons who have actually made a purchase.
2. After receiving the Products ordered, the Customer may be invited to add a voluntary review of a purchased Product.
3. The Customer may add a Product review using a dedicated link for submitting a Review sent by TrustMate S.A., with its registered office in Wrocław at 3 Bartoszewicka Street, entered in the register of entrepreneurs by the District Court for Wrocław-Fabryczna, 6th Commercial Division of the National Court Register, under number 0000737597, NIP: 8971854393, REGON: 36998075100000, share capital: PLN 2,923,170.00, acting on behalf of the Seller.
4. More information on how reviews are added and processed on our Website can be found on the following page of our partner, TrustMate S.A.: https://trustmate.io/review-collection
5. By completing the review form, the Customer consents to publication of the subjective content it contains concerning the purchased Product and to the disclosure of personal data to the extent necessary to post the review. Depending on the review mechanism used, the Customer may be asked to provide a comment, a star rating (e.g. from 1 to 5), or to indicate their level of satisfaction or dissatisfaction with the Product.
6. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future agreements entered into with the Seller.
7. The Online Store publishes all reviews, both positive and negative, provided that their content does not infringe the Terms and Conditions or applicable law.
8. Reviews posted in the Online Store are verified to confirm that they were submitted by Customers who actually purchased the Product. This verification is carried out by comparing the data of Customers who purchased the reviewed Products with the data of those posting the review.
9. For Customers who receive an email requesting a review, we guarantee that such emails are sent only to persons who purchased and received the Product.
10. The Seller also provides the option of leaving a review concerning the Order placement process and the offer presented by the Seller.
§ 8. VOUCHER
Below, we explain how you can use a Voucher in our Online Store and the rules that apply.
1. These provisions apply only to transactions in which the Customer purchases a Voucher or uses it to pay for Products. Matters not governed by this section shall be subject to the remaining provisions of the Terms and Conditions.
2. An agreement concerning a Voucher is entered into through the Online Store by placing an Order.
3. The Customer is required to pay the Price for the Voucher.
4. After the Price has been paid, the Seller will send the Voucher electronically to the email address indicated by the Customer in the Order no later than within 72 hours of the date on which the agreement is entered into.
5. Electronic delivery of the Voucher is free of charge.
6. A Voucher may be used by any person who has lawfully received it (by purchasing it or receiving it as a gift).
7. To use a Voucher, after adding Products to the Cart, enter the code shown on the Voucher in the designated field.
8. The value of the Order will be reduced by the value of the Voucher.
9. If the value of the Order exceeds the value of the Voucher, the Customer will be required to pay the difference in order to settle the full Price of the Order.
10. A Voucher may be used to purchase Products in the Seller's Online Store and cannot be exchanged for cash.
11. Due to the seasonal availability of some of our Products, we recommend using the Voucher within one year of its purchase.
12. The Voucher will expire after the above period. If the Voucher has not been used in full, its holder may reactivate it in order to use the remaining funds.
13. To reactivate a Voucher, please contact the Seller.
§ 9. PRODUCT COMPLAINTS
We take great care over the workmanship of our products. However, if you have any concerns about purchased goods, find out how you can easily submit a complaint to us.
1. A Customer who is a Consumer or an Entrepreneur-Consumer is entitled to submit a complaint concerning a purchased Product.
2. The Seller is responsible for ensuring that the performance conforms to the agreement and, in particular, is required to deliver a Product to the Customer that is free from defects and conforms to the Sales Agreement. The Seller is not liable for a Product's lack of conformity with the Agreement to the extent specified in Article 43b(2) or (3) of the Polish Consumer Rights Act if the Consumer was expressly informed that a particular characteristic of the Product deviated from the conformity requirements and, no later than when entering into the Sales Agreement, expressly and separately accepted that characteristic.
3. The Seller is liable for any lack of conformity of the Product with the Agreement that existed when it was delivered to the Consumer and became apparent within 2 years of that time, unless the Product's shelf life is longer.
4. The Customer may submit a complaint in any form. We encourage complaints to be submitted using the forms of communication available under § 1(3) of the Terms and Conditions.
5. If the Product does not conform to the Agreement, a Customer who is a Consumer or an Entrepreneur-Consumer has the rights set out in Chapter 5A of the Polish Consumer Rights Act (hereinafter: lack of conformity of goods with the agreement).
6. If the goods do not conform to the agreement, the Consumer may request:
a) their repair;
b) or replacement.
7. The Seller may replace the goods when the Consumer requests repair, or may repair them when the Consumer requests replacement, if bringing the goods into conformity with the agreement in the manner selected by the Consumer:
a) is impossible;
b) or would impose excessive costs on the Seller.
8. If both repair and replacement are impossible or would impose excessive costs on the Seller, the Seller may refuse to bring the goods into conformity with the agreement.
9. The Seller will repair or replace the goods at its own expense within a reasonable time after being informed by the Consumer that the goods do not conform to the agreement. The Consumer is required to make the goods to be repaired or replaced available to the Seller. The Seller will collect the goods at its own expense.
10. The Consumer is also entitled to make a declaration reducing the price or withdrawing from the Sales Agreement where:
a) the Seller refuses to bring the goods into conformity with the agreement;
b) the Seller fails to bring the goods into conformity with the agreement;
c) the goods continue not to conform to the agreement even though the Seller has attempted to bring them into conformity;
d) the lack of conformity of the goods with the agreement is sufficiently serious to justify a price reduction or withdrawal from the agreement without first requesting repair or replacement of the goods;
e) it is clear from the Seller's statement or the circumstances that the Seller will not bring the goods into conformity with the agreement within a reasonable time or without significant inconvenience to the Consumer.
11. If the Consumer makes a declaration reducing the price, any amounts due as a result of exercising this right will be refunded to the Customer no later than within 14 days of the Seller receiving the Customer's declaration of a price reduction. The refund will be made using the same payment method as the Customer used to pay for the goods, unless the Customer expressly agrees to another refund method.
12. If the Consumer exercises the right to withdraw from the agreement in the circumstances referred to in Article 43e(1) of the Polish Consumer Rights Act, the Customer will return the goods to the Seller promptly. All costs associated with returning the goods in the circumstances indicated in the preceding sentence will be borne by the Seller. The Seller will refund the purchase price within 14 days of receiving the goods or proof that they have been returned.
13. The Seller is liable for any lack of conformity of the goods with the agreement that existed when they were delivered and became apparent within 2 years of that time. If a lack of conformity of the goods with the agreement becomes apparent during that period, the limitation period for the Customer's claims arising from that lack of conformity shall be determined in accordance with the law.
14. The Seller will respond to the Customer's complaint without delay and no later than within 14 days of receiving it. Otherwise, the complaint will be deemed to have been accepted by the Seller.
15. It is recommended that the Customer include the following in the complaint description:
(1) information and circumstances concerning the subject of the complaint, in particular the type of defect and the date on which it arose; (2) a request specifying how the Product is to be brought into conformity with the Sales Agreement or a declaration reducing the price or withdrawing from the Sales Agreement; and (3) the complainant's contact details (first name and surname, correspondence address, telephone number and email address)—this will make it easier and faster for the Seller to process the complaint. The requirements set out in the preceding sentence are recommendations only and do not affect the validity of complaints submitted without the recommended description.
§ 10. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES FOR ACCESSING THOSE PROCEDURES
We believe that when there is a difference of opinion with a Customer, it is worth talking and seeking an amicable agreement. Find out how we can resolve a dispute.
1. The use of out-of-court complaint and redress procedures is voluntary. The provisions below are for information purposes only and do not oblige the Seller to use out-of-court dispute resolution. If a dispute has not been resolved following a complaint submitted by a Consumer, the Seller's declaration consenting or refusing to participate in out-of-court consumer dispute resolution proceedings will be made on paper or another durable medium.
2. The rules governing out-of-court consumer dispute resolution proceedings and the obligations of traders in this regard are set out separately in the law (including, in particular, the Polish Act of 23 September 2016 on Out-of-Court Consumer Dispute Resolution) or in the rules applied by the relevant entities competent to resolve consumer disputes. Detailed information on the ability of a Customer who is a Consumer to use out-of-court complaint and redress procedures and the rules for accessing those procedures may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory duties include consumer protection and Provincial Inspectorates of Trade Inspection, and in particular at the following website of the Polish Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorised to conduct out-of-court consumer dispute resolution proceedings.
3. A Customer who is a Consumer has, by way of example, the following options for using out-of-court complaint and redress procedures:
a) the Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Polish Trade Inspection Act of 15 December 2000 for resolution of a dispute arising from a Sales Agreement.
b) the Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, including free assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory duties include consumer protection (including the Consumer Federation and the Association of Polish Consumers).
§ 11. RIGHT TO WITHDRAW FROM THE AGREEMENT (RETURNS)
We know that Consumers sometimes wish to exercise their statutory right of return. We fully understand this. Find out how you can withdraw from a distance agreement with us quickly and easily.
1. A Customer who is a Consumer and has entered into a distance or off-premises agreement may withdraw from it without giving a reason and without incurring any costs other than those provided for by law within 30 days of taking possession of the purchased Product. The provisions of this section of the Terms and Conditions also apply to an Entrepreneur-Consumer who declares that they are exercising the right to withdraw from the agreement under the Polish Consumer Rights Act of 30 May 2014 because they entered into an agreement directly related to their business activity and the agreement is not of a professional nature for them.
2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur-Consumer to submit a declaration to the Seller before the deadline expires. The Consumer or Entrepreneur-Consumer may make any unequivocal declaration informing the Seller of their withdrawal from the Sales Agreement.
3. A declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, a template of which is provided below the Terms and Conditions. A declaration of withdrawal from the Agreement may be submitted in any form using the contact details specified in § 1(3) of the Terms and Conditions; however, using the form will help us process your case more quickly.
4. The Consumer and Entrepreneur-Consumer bear the cost of returning the Product themselves (the cost of return shipping from the Consumer to the Seller).
5. The withdrawal period for the Sales Agreement begins on the date on which the Consumer, Entrepreneur-Consumer or a third party indicated by them other than the carrier (an authorised representative) takes possession of the Products or, in the case of a Sales Agreement covering multiple products delivered separately, in batches or in parts, on the date on which the last product, batch or part is taken into possession.
6. The Consumer and Entrepreneur-Consumer must return the Product to the Seller without delay and no later than within 14 days of the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to dispatch the product before the deadline expires. The Consumer may return the product to the following address: Marco Returns, 5 Władysława Malawskiego Street, 26-617 Radom.
7. The Consumer and Entrepreneur-Consumer should secure the returned Product so that it is not damaged during transport.
8. If withdrawal from a distance agreement is effective, the agreement is deemed not to have been entered into.
9. The Seller is required to refund all payments made by the Consumer, including the cost of delivering the Product (except for additional costs resulting from the delivery method selected by the Customer other than the least expensive standard delivery method available in the Online Store), without delay and no later than within 14 days of receiving the Consumer's or Entrepreneur-Consumer's declaration of withdrawal from the agreement. The Seller may withhold the refund until it receives the returned goods or we receive proof that the parcel has been dispatched, whichever occurs first.
10. If the Consumer or Entrepreneur-Consumer exercises the statutory right of withdrawal, the Seller will make the refund using the same payment method used by the Consumer unless the Consumer has expressly agreed to another refund method that does not involve any costs for them.
11. If the Consumer or Entrepreneur-Consumer exercises the statutory right of withdrawal, the Consumer or Entrepreneur-Consumer is liable for any reduction in the value of the Product resulting from using it beyond what is necessary to establish the nature, characteristics and functioning of the product, from improper care of the product, or from improper packaging when returning it to the Seller. The Consumer's or Entrepreneur-Consumer's liability may include, in particular, the inability to resell the Product as a full-value product, the cost of reattaching tags and security elements to the Product, and the cost of restoring the Product to a condition that allows it to be placed on sale again in the Online Store, including the cost of having the product examined by a specialist and remedying defects identified as a result of such examination (to the extent that those defects result from the Consumer's use of the product beyond what is necessary to establish its nature, characteristics and functioning).
12. The statutory right of withdrawal does not apply to the Consumer or Entrepreneur-Consumer in the following circumstances:
i. if the 30-day deadline for informing the Seller of the intention to withdraw from the Sales Agreement is exceeded;
ii. in the circumstances referred to in Article 38 of the Polish Consumer Rights Act.
§ 12. INTELLECTUAL PROPERTY RIGHTS
In this part, we indicate which intellectual property rights we protect on our Website and which rules you must follow.
1. All rights to the Online Store, in particular economic copyrights and intellectual property rights to its name, internet domain, forms, legal documents, logos, trademarks, text, graphics, photographs and other content posted by the Seller, belong to the Seller and may be used only in accordance with the Terms and Conditions.
2. It is prohibited to copy, reproduce, modify, duplicate or distribute any part of the Online Store, a Service or any of their elements without the Seller's prior written consent, except where expressly permitted by applicable law and these Terms and Conditions. The Seller may take steps, including through court proceedings, to protect its own interests and those of Customers of the Online Store.
3. The rights to use, copy and distribute data available in the Online Store are governed by the Polish Copyright and Related Rights Act.
4. The data of the Online Store may be used for commercial purposes only after the Seller has been notified in advance and its written consent has been obtained.
5. The logo used in the Online Store, which has been registered as a trademark with the Patent Office of the Republic of Poland under number R.351469, is subject to special legal protection.
§ 13. PERSONAL DATA PROTECTION
Find out how we take care of your personal data.
1. The rules governing personal data protection are set out in the 'Privacy Policy'.
2. The rules governing the use of cookies on the Website are set out in the 'Cookie Policy'.
§ 14. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS
If you shop in our Store and are not a Consumer, this part of the Terms and Conditions is intended for you.
1. This section of the Terms and Conditions and the provisions contained herein apply exclusively to Customers who are neither Consumers nor Entrepreneur-Consumers.
2. When the Seller hands the Product over to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss of or damage to the Product pass to the Customer who is not a Consumer. In such a case, the Seller is not liable for any loss, shortage or damage to the Product occurring between its acceptance for carriage and delivery to the Customer, or for any delay in carriage of the shipment.
3. Pursuant to Article 558 § 1 of the Polish Civil Code, the Seller's statutory warranty liability for the Product towards a Customer who is not a Consumer or Entrepreneur-Consumer is excluded.
4. Neither the Seller nor its employees, authorised representatives or agents are liable to the Customer or to the Customer's subcontractors, employees, authorised representatives and/or agents for any damage, including loss of profit, unless the damage was caused intentionally by them.
5. Whenever liability of the Seller, its employees, authorised representatives and/or agents is established, such liability towards a Customer who is not a Consumer, irrespective of its legal basis, is limited—both in respect of any individual claim and all claims in aggregate—to the Price paid and the delivery costs under the most recent Sales Agreement, and covers only loss actually incurred.
6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over the Seller's registered office.
7. With respect to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time in accordance with generally applicable law.
§ 15. RESTRICTION AND MODERATION OF CONTENT POSTED BY CUSTOMERS
In accordance with the DSA and other mandatorily applicable laws, we describe below the rules for posting Content and its potential moderation by the Seller.
1. Content posted on our Website must not infringe the law or the Terms and Conditions.
2. It is also prohibited to use our Website to:
a) advertise activities that compete with the Seller;
b) provide information about activities or promotions, or promote products or fundraising campaigns, without first obtaining the Seller's consent;
c) publish content containing words regarded as vulgar, inciting hatred or promoting any form of violence;
d) publish content that infringes the personal rights of natural or legal persons, including the Seller;
e) publish content in a manner contrary to netiquette;
f) publish content that duplicates content posted by the Seller, Customers or Users;
g) publish content containing links or references to other websites or computer programs;
h) publish content intended to modify the Website's code or gain unauthorised access to its elements.
3. If the above rules for publishing content on the Website are breached, the Seller reserves the right to moderate such content, including by removing it. The Seller may remove content only to the extent justified by law or these Terms and Conditions.
4. The Seller assesses content objectively and proportionately, with due respect for the law. Any moderation of content is carried out with respect for the fundamental values set out in the Charter of Fundamental Rights, in particular freedom of expression, freedom and pluralism.
5. Content assessment and moderation are not automated. Each instance of content moderation is handled by a designated employee of the Seller.
6. Where content is moderated, the Seller will notify the person who posted it if the Seller has contact details that enable it to do so (e.g. an email address).
7. Any author of moderated content has the right to appeal against the Seller's moderation decision within 6 months of receiving information about it. To do so, the author should reply to the message informing them of the content moderation or submit their appeal using the contact details specified in § 1(3) of the Terms and Conditions.
§ 16. MECHANISMS FOR REPORTING ILLEGAL CONTENT AND THE METHOD OF HANDLING REPORTS
Any person visiting our Website may report illegal content they notice on it. Below, we explain how such a report may be submitted and how we handle it.
1. If a User or Customer finds content on our Website that they consider illegal, they may report it, e.g. through the contact form or using the Seller's email address specified in § 1(3) of the Terms and Conditions.
2. We recommend including the following in the report:
a) why you consider the content to be illegal;
b) the location of the illegal content, by describing where it appears on the Website or indicating the relevant URL or page address where the illegal content can be found;
c) the reporting person's first name and surname or name and email address, except for reports concerning the sexual abuse of children, the sexual exploitation of children, child pornography, the solicitation of children for sexual purposes, or offences related to any of the foregoing;
d) a declaration that the report is submitted in good faith and that the information it contains is complete and correct.
3. If the report contains electronic contact details, the Seller will send confirmation of receipt without undue delay.
4. If the report contains electronic contact details, after considering it the Seller will inform the reporting party of the outcome, provide reasons and indicate any available appeal procedure.
5. The reports referred to in this section are handled in accordance with Article 16 of Regulation (EU) 2022/2065 (DSA).
§ 17. DIGITAL ACCESSIBILITY
1. The Seller makes every effort to ensure the accessibility of the Online Store and the services provided through it in accordance with the Polish Act of 26 April 2024 on Ensuring that Certain Products and Services Meet Accessibility Requirements by Economic Operators, to the extent that it applies to its business.
2. The Store's Website is designed in accordance with digital accessibility principles, including in particular, to the extent technically possible:
a) enabling keyboard navigation;
b) ensuring appropriate contrast between text and the background;
c) enabling Content to be enlarged without loss of functionality;
d) being compatible with assistive technologies (e.g. screen readers).
3. Detailed information on compliance with accessibility requirements and any limitations can be found in the Accessibility Statement, available here: <link>
4. If there are any problems with the accessibility of the Online Store, the Service Recipient has the right to submit comments or requests to ensure accessibility to the extent provided by law, using the communication channels specified in § 1(3) of the Terms and Conditions.
§ 18. FINAL PROVISIONS
1. Terms and Conditions version 2.0 enter into force on 03.03.2026.
2. The Terms and Conditions are available in Polish.
3. Matters not governed by these Terms and Conditions shall be subject to generally applicable law.
4. Unless mandatorily applicable law provides otherwise, Polish law shall govern the resolution of any disputes arising under these Terms and Conditions.
5. If the mandatorily applicable laws of the Customer's country of habitual residence provide more favourable terms for the Customer than Polish law and these Terms and Conditions, the laws of the Customer's country of habitual residence shall apply.
6. The Seller may amend the Terms and Conditions only for important reasons, in particular a change in the law, a change in payment or delivery methods, or a change or extension of Store functionality. The Online Store will inform Users of any changes by posting information on the Online Store's Website and, in the case of Users with an active Customer Account, by email. Any person who receives the above message may give notice of termination of Electronic Service agreements performed under these Terms and Conditions (within no more than 14 days of receiving the message). Orders placed before amendments to the Terms and Conditions enter into force shall be governed by the version of the Terms and Conditions applicable when the Order was placed.
Prepared by the Law Office of Attorney-at-Law Piotr Krajewski
Previous versions of the Terms and Conditions:
Terms and Conditions version 1.0 effective from 01.01.2021 to 02.03.2026 <link>
Links to forms:
Complaint form
Withdrawal form