The current list of our brick-and-mortar stores can be found in the "Our stores" tab.
We currently do not offer payment on delivery. All orders must be paid for in advance using one of the available payment methods.
It may no longer be possible to change the address for orders that are already being processed, but please contact customer service urgently to submit your request.
Yes. You can find the details in the Delivery methods tab.
If you want to exchange a product for a different size or colour, please place a new order and return the original product. If you want to keep your discount, contact us—we will try to find the best solution.
Yes. We ship to all countries in the European Union.
Returns are not free of charge. You can find the current return shipping cost in the "Delivery and returns" tab.
The return creator can be found in your customer account after logging in to the store or in the "Add a return" tab.
The complaint process takes up to 14 days, counting from the day after the store's warehouse receives the parcel.
To determine the correct shoe size, measure your foot and compare its dimensions with those provided in the chart.
Measure from the back of the heel to the tip of the toes—preferably while standing.
Compare the result with the size chart for the specific shoe model.
You can submit a complaint through your customer account or by sending an e-mail to customer service.
Please attach photos showing the described defect.
You can check the current status of your return by logging in to your customer account.
You can check the current status of your complaint by logging in to your customer account.
In accordance with the Terms and Conditions, we can accept a return reported within 30 days of receiving the order.
Once we receive the returned parcel, the maximum time for processing your return is approximately 10 business days, or 14 calendar days.
