The regulations in version 2.0 apply from 03.03.2026.

ONLINE STORE REGULATIONS

MARCOSHOES.COM

§ 1. GENERAL PROVISIONS

In this part of the Regulations, we present our company, indicate the simplest ways to contact us, and explain the meaning of key terms used later in the document.

1. The Online Store is available at: marcoshoes.com, as well as through its subdomains.

2. The Online Store is operated by: Marco Shoes Sp. z o.o. with its registered office in Radom at ul. Władysława Malawskiego 5, 26-617 Radom, registered in the District Court for the capital city of Warsaw in Warsaw, XIV Economic Department of the National Court Register under KRS number: 0000802768, NIP: 7962992540, REGON: 38430079900000, BDO: 000601899, share capital: PLN 3,264,000.00 (hereinafter: Seller).

3. Contact with the Online Store is possible:

a) by e-mail: office@marcoshoes.com;

b) by phone: +48 733 625 625 (call center open from 9:00 to 16:00, Monday to Friday, except for public holidays);

c) using the correspondence address: Marco Shoes Sp. z o.o., ul. Władysława Malawskiego 5, 26-617 Radom;

d) using the contact form or chat available in the Online Store.

4. The above communication channels are also a contact point for service recipients within the meaning of the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC.

5. The Seller establishes a contact point for state authorities and the European Union and the Digital Services Council for the purposes of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (hereinafter: DSA) at the email address: office@marcoshoes.com. The appropriate language for contact is Polish and English.

6. Acceptance of the Regulations is voluntary but necessary to use selected functions of the Online Store (e.g., making a purchase).

7. The Regulations are made available free of charge in the Online Store in a way that allows Users to:

a) read its content,

b) save its content by self-printing or saving it on a durable medium, e.g., downloading it as a PDF,

c) read its currently valid version, as well as previous ones.

8. DEFINITIONS. Whenever the following capitalized terms are used later in the Regulations, they should be understood in the meaning given below, unless the context of their use clearly indicates otherwise:

a) PROMOTIONAL CAMPAIGN - special conditions for the sale of Products or the provision of services, proposed by the Seller for a specified period, which the Customer may use on the terms specified therein, such as, for example, a reduction in the Price for a Product or a Promotional Set. The details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with the information made available within the Online Store. In the event of a Promotional Campaign, the provisions of the Promotional Campaign Regulations take precedence over the provisions of these Regulations.

b) CUSTOMER SERVICE OFFICE - The Customer Service Office of the Online Store, which provides information on the activities carried out by the Online Store, including the Products offered or the fulfillment of Orders.

c) PRICE - the gross amount (including tax) specified in Polish zlotys due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement and any other related services in the event that the Customer expresses such a wish.

d) CUSTOMER - (1) a natural person; or (2) a legal person acting through an authorized person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity to act. In the event that the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent from their legal representative for the conclusion of the Service Provision Agreement/Sales Agreement and to present such consent at the Seller's request.

e) CONSUMER - a natural person who performs a legal act with an entrepreneur that is not directly related to their business or professional activity, within the meaning of Art. 22(1) of the Act of April 23, 1964, Civil Code.

f) CUSTOMER ACCOUNT – Electronic Service; a collection of resources in the Seller's ICT system, identified by an individual name (Login), allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and a one-time password sent to the provided email address. The Customer logs in to their Account after registration in the Online Store. The Account allows for saving and storing information about the Customer's shipping address data for Products, access to Order history, and other services provided by the Seller.

g) CART - An Electronic Service made available to every Customer using the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally enter discount codes allowing for a Price reduction on the terms specified in separate Promotional Campaign Regulations, display a summary of the Price of individual Products and all Products collectively (including any shipping costs). The Cart also allows for establishing and modifying order data, in particular: quantity of Products, delivery address, invoice data, delivery method, payment method. As part of the Cart service, the Seller may send the Customer an email about products remaining in the Cart or a failed/rejected payment transaction by the intermediary (transactional email). The messages referred to above are transactional in nature and do not constitute commercial information within the meaning of separate regulations. The Cart collects offers for concluding a Sales Agreement submitted by the Customer, i.e., more than one offer for concluding a Sales Agreement can be submitted within one Order.

h) LOGIN - the Customer's username provided within the Store when creating the Customer Account.

i) NEWSLETTER - Electronic Service, which allows all registered persons to receive cyclical information about the Online Store, in particular about Products, current activities, marketing campaigns, and Promotional Campaigns, to the email address or phone number provided by the User, with their explicit consent.

j) PRODUCT - a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, for payment of the Price. A Product constitutes goods within the meaning of Art. 2 point 4a of the Act of May 30, 2014, on consumer rights.

k) ENTREPRENEUR – CONSUMER - a Customer who is a natural person entering into a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for them, resulting in particular from the subject of the business activity performed, made available on the basis of the provisions of the Central Register and Information on Business Activity.

l) REGULATIONS - this document defining, among other things, the rules for concluding Sales Agreements and the rules for providing and using services made available by the Seller through the Online Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. In the scope of services provided electronically, these Regulations constitute the regulations referred to in Art. 8 of the Act of July 18, 2002, on the provision of services by electronic means.

m) ONLINE STORE - an online sales service run by the Seller in Polish.

n) PRODUCT PAGE - a page in the Online Store where detailed information about the Product is presented.

o) CONTENT/CONTENTS - textual, graphic, or multimedia elements (e.g., information about Products, Product photos, promotional videos, descriptions, comments), including works within the meaning of the Copyright and Related Rights Act and images of natural persons, which are placed and distributed within the Online Store by the Seller, the Seller's contractors, the Customer, or another person using the Online Store, respectively.

p) SALES AGREEMENT - a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale of a Product by the Seller to the Customer for payment of the Price increased by any additional fees, including shipping costs, the terms of which are determined in particular by these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller's acceptance of the Order on the terms specified in these Regulations. The Sales Agreement specifies in particular the Product, its main features, Price, shipping costs, and other important terms. Each Product is the subject of a separate Sales Agreement. The Seller, within the functionality of the Online Store, for objective (substantively justified) reasons, may reserve the conclusion of only one Agreement for several Products due to a direct relationship between the Products - e.g., a Promotional Set, according to the content of the Promotional Campaign Regulations.

q) SERVICE PROVISION AGREEMENT - an agreement for the provision of an Electronic Service. The agreement is concluded between the Customer and the Seller using means of distance communication on the terms specified in these Regulations.

r) ELECTRONIC SERVICE - the provision of services by electronic means within the meaning of the Act of July 18, 2002, on the provision of services by electronic means, by the Seller to the Customer through the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, the relevant provisions regarding the terms of use of these services are contained in the regulations concerning the provision of services by these entities.

s) VISITOR - a natural person browsing the resources of the Online Store, without the need to create a Customer Account and make a purchase.

t) USER - any natural person using the Online Store, including in particular a Consumer, an Entrepreneur – Consumer, and a person who browses Content or uses Electronic Services, regardless of whether they have concluded a Sales Agreement.

u) ORDER - the Customer's declaration of will expressing a direct will to conclude a distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer makes an offer to conclude a Sales Agreement and the Customer's data necessary for the eventual conclusion and performance of the Sales Agreement. Each Product Order will be treated as an independent offer by the Customer to conclude a Sales Agreement (technical facilitation). During a Promotional Campaign, the Seller, within the functionality of the Online Store, for objective reasons, may make the conclusion of one Sales Agreement for several Products within a Promotional Set dependent on the direct relationship between the Products. An Order may be assigned one number, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of a Sales Agreement.

v) VOUCHER - a commodity voucher on the basis of which its bearer can purchase Products in the Online Store. The Voucher is in the form of an electronic alphanumeric code. Along with it, information containing an individual designation, i.e.: an individual combination of letters/numbers/characters, the gross value of the Voucher expressed in zlotys, the Seller's logo, is provided.

§ 2. RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain what minimum technical requirements you must meet to use its functionalities without problems.

1. The minimum technical requirement for using the Online Store is to have:

a) a web browser with current manufacturer support, in particular one of the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or another browser with comparable technical parameters, in a version updated and supported by the manufacturer;

b) a device with internet access (e.g., a phone or laptop);

c) an active e-mail address to use certain functionalities of the Online Store.

2. The Seller does not guarantee that the use of the Online Store will be uninterrupted or error-free. The Seller may temporarily restrict or suspend access to the Online Store for technical, legal, or security reasons. Where possible, the Seller will inform Users in advance, and such interruptions will not affect the fulfillment of placed Orders.

3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected when using links placed in the Online Store (e.g., courier companies or payment operators).

§ 3. SERVICES AND ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the services and electronic services available in our Store. An Electronic Service is, for example, a Cart or a Newsletter. We explain how to file a complaint regarding Electronic Services.

1. The Seller provides the following services and Electronic Services through the Online Store to Users, including Customers, which generally do not require payment of the Price:

a) maintaining a Customer Account, if registered;

b) enabling Customers to place Orders, conclude Sales Agreements, on the terms specified in these Regulations;

c) presenting Customers with advertising content tailored to their interests, if they have consented to it;

d) enabling Customers to use Cart services;

e) enabling the addition of opinions about purchased Products and about the course of the purchase process and the Seller's offer;

a) enabling browsing of Content placed within the Store, including marketing content, in accordance with applicable law;

b) enabling contact via chat and contact form;

c) enabling subscription to the Newsletter.

Customer Account

2. Additionally, for Customers who have created a Customer Account, the Seller provides the following services through the Online Store:

a) maintaining the Customer's session after they log in to the Account (using a browser);

b) storing and making available to the Customer the Order history through the Account;

c) enabling the modification of Customer data within the Customer Account.

3. Account usage is possible after the Customer completes the following steps cumulatively:

a) filling out the registration form by providing an email address, accepting the provisions of these Regulations and the Privacy Policy;

b) receiving an email with a one-time access password to the Customer Account, which confirms the successful creation of the Customer Account.

4. The Service Provision Agreement is concluded when the Customer receives confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the right, at any time and without giving a reason, to delete the Account (cancel the Account) by sending an appropriate request to the Seller (e.g., using the communication methods described in § 1 section 3 of the Regulations).

Cart

5. Use of the Cart begins when the User adds the first Product to the Cart.

6. The Cart is a free service, for the period during which the User's Cart contains unpurchased Products. At the moment of placing an order and its successful payment, the provision of the service ends.

7. The Customer can independently correct the entered data within the "Cart" panel by adding or removing an item from the Cart. Removing an item may automatically remove another item from the Cart due to the direct relationship between the Products. The Cart also allows for establishing and modifying order data, in particular: delivery address, invoice data, delivery method, payment method.

Newsletter

8. The Newsletter service consists of:

a) Subscribers (Service Recipients) who have provided the Seller (Service Provider) with their e-mail address receiving commercial information about the Seller's products and services electronically, including via automated calling systems, in particular information about current offers, promotions, discounts and marketing campaigns (e-mail marketing);

b) Subscribers who have provided the Seller with their phone number, including via automated calling systems, receiving commercial information about the Seller's products and services, in particular information about current offers, promotions, discounts and marketing campaigns (SMS marketing).

9. Using the Newsletter service is possible after the User completes the following steps:

a) providing at least their e-mail address or phone number in the designated field in the Online Store or checking the appropriate checkbox to receive commercial information by e-mail;

b) accepting the provisions of these Regulations (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Service Recipient) and confirming acquaintance with the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

10. The Newsletter service is provided for an indefinite period.

11. The Service Recipient has the right, at any time and without giving a reason, to unsubscribe from the Newsletter service (cancel the service), in particular by sending a request to cease providing the Newsletter Service to the contact details provided in § 1 section 3 of the Regulations or by clicking on the deactivation link in the e-mail or SMS message sent to the Service Recipient as part of the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not automatically mean unsubscribing from the other Newsletter service channel.

12. The Seller may at any time terminate the agreement for the provision of the Newsletter service with a one-month notice period for valid reasons, understood as (closed catalog):

a) changes in legal provisions regulating the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the Newsletter service agreement or changes in the interpretation of the above legal provisions due to court rulings, decisions, recommendations, or recommendations of relevant offices or authorities;

b) changes in the method of service provision caused solely by technical or technological reasons (in particular, updating the technical requirements indicated in these Regulations);

c) changes in the scope or provision of services to which the provisions of the Regulations apply, by introducing new ones, modifying, or withdrawing by the Service Provider existing functionalities or services covered by the Regulations.

13. The Service Provider sends its declaration in the scope specified in the above paragraph to the email address provided by the Service Recipient during registration for the Newsletter service.

14. The Seller may terminate the Newsletter service agreement with the Service Recipient with a seven-day notice period or refuse them further right to use the Newsletter service, as well as may limit their access to part or all of the content referred to above, for valid reasons, i.e., in the event of a gross violation by the Service Recipient of these Regulations, i.e., in situations where the Service Recipient (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and infringing the rights of third parties, inconsistent with the provisions of the Regulations, as well as inconsistent with the customs and principles of social coexistence adopted in this regard, in particular providing illegal content.

Information on offer placement

15. Products presented in lists in the Online Store are displayed in a specific order.
This order is determined manually by the Seller (e.g., based on current marketing campaigns, promotions, or business decisions) and is not adapted to the User's individual characteristics, behavior, or preferences.

16. The Online Store does not use automated tools or profiling algorithms to personalize search results or the order of presented Products.

Complaints about Electronic Services

17. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the means of communication indicated in § 1 section 3 of the Regulations.

18. A sample complaint form is available below the content of the Regulations.

19. The Seller responds to the complaint immediately, no later than within 14 days from the date of its submission.

§ 4. TERMS OF PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

This is a very important part of the Regulations, where we explain how you can purchase our Products, i.e., place an Order and then conclude a Sales Agreement.

1. The information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code.

2. The main characteristics of the service, taking into account the subject of the service and the method of communication with the User, are specified on the Product Page or in another appropriate way for a given Product, within the Online Store. If a Product does not have specific characteristics, properties, or functions (e.g., it is a defective product), the Seller will clearly inform the User about this before they place an Order.

3. As part of the development of Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for certain Products. If several Orders are placed simultaneously, at least one of which is subject to the restriction mentioned above, this may affect the availability of ordering methods also for the others.

4. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer has placed an Order.

Placing Orders

5. The Seller allows the User to place an Order through the Online Store in the following way, sequentially:

a) The Customer adds the selected Product (or Products) to the Cart, then proceeds to the order form (purchase path);

b) The Customer, who is logged in to their Customer Account, confirms the accuracy of the data necessary to place the Order in the order form.

c) A Customer who does not have a Customer Account must independently fill out the order form to the extent necessary to place an Order. The form requires the following Customer data: first name and last name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: place and method of Product delivery.

d) In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP number. In the case of Entrepreneurs - Customers, the Seller may ask for the entrepreneur's PKD numbers.

e) In each case, providing outdated or false data when filling out the order form may prevent the fulfillment of the Order and the conclusion of the Sales Agreement.

f) When filling out the Order form, you must choose the payment method for the Price and specify the Product delivery method, if it is subject to shipment.

g) The Customer sends the Order to the Seller (places an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy is required.

h) Depending on the chosen payment method for the Order, the Customer may be redirected to the pages of an external payment service provider to make payment or provide data for purchase on installments or deferred payment.

6. In response to the Order, the Seller immediately sends an automatic message to the Customer to the email address provided by the Customer for this purpose, confirming receipt of the Order.

7. After verifying the Order, without undue delay, the Seller sends a message to the Customer's provided email address with:

a) confirmation of acceptance of one or more individual offers for Products placed within the Order and confirmation of conclusion of the Sales Agreement (acceptance of the Order for the Products indicated in the message); or

b) information about the inability to accept all offers for Products placed within the Order, e.g., due to lack of payment.

8. The Sales Agreement is concluded at the moment of confirmation of the offer(s) from the Order, i.e., sending the Customer the email message mentioned above regarding the Products indicated therein.

9. Placing an Order means consent to receive an invoice/corrective invoice and duplicates of these documents in electronic form, to the indicated email address. Along with the Order confirmation, the Seller sends the invoice. At the same time, the Customer declares that they will receive the above electronic invoices at the email address provided by them.

10. From April 1, 2026, the Customer who is an Entrepreneur (who provided a NIP number in connection with the Order) will receive invoices via the National e-Invoicing System (hereinafter: KSeF). Regardless of the above, the Customer will additionally receive a visualization of the invoice to the email address. In the event that sending the invoice via KSeF is impossible, e.g., due to a standard failure, the invoice will be delivered after the failure is removed.

11. In the event of the inability to accept all or some of the offers placed within the Order, the Customer Service Office will contact the Customer to:

a) inform the Customer about the inability to accept all offers placed within the Order; or

b) confirm the Customer's willingness to fulfill the Order in the part in which the Seller agreed to accept offers for concluding the Sales Agreement.

12. If the Customer does not accept any of the solutions described above, they may cancel the entire Order (for all offers), which does not affect their right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to continue its fulfillment. In the event of cancellation of the Order, the following point applies accordingly.

13. If it is not possible to accept the offer(s) placed within the Order, the Sales Agreement for the Products indicated by the Customer Service Office is not concluded, and the Seller immediately, no later than within 14 days, returns the payments made by the Customer, to the extent that the Sales Agreement was not concluded.

14. Separately, the Seller may inform the Customer about the Order status, in particular by sending messages to the email address, SMS, or contacting them by phone, as provided by the Customer.

15. The Seller strives to ensure the availability of all Products and the fulfillment of the Sales Agreement. In the event of inability to perform the service in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code may apply, including Art. 493-495 of the Civil Code, in particular regarding the obligation to immediately return the performance to the Consumer.

16. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services selected by the Customer. The Customer is informed about the total price including taxes of the Product, as well as about delivery costs and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.

17. Promotional Campaigns applicable in the Online Store do not combine, unless the provisions of the Promotion expressly state otherwise.

18. Within the Online Store, the Seller offers only those Products that meet the requirements specified in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and of the Council and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (hereinafter: GPSR) and other relevant provisions on product safety. The Seller indicates on the Product Page data regarding the Product and its manufacturer, in particular:

a) the name and surname or name, registered trade name or registered trademark of the manufacturer and the postal and electronic address at which they can be contacted;

b) if the manufacturer is not resident or established in the European Union - the name and surname or name, postal and electronic address of the person responsible for product safety on their behalf;

c) information enabling product identification, including its image, type, and other product identifiers; and

d) any warnings or safety information that should be placed on or in the packaging, or contained in an accompanying document in accordance with the GPSR or applicable harmonized Union legislation.

19. In case of doubts related to the above data or other issues related to Product safety, the Customer may ask a question in any form using the contact details provided in § 1 section 3 of the Regulations.

20. If it is found that the sold Product does not meet the requirements specified in the GPSR or other provisions regarding Product safety, the Seller reserves the right to contact the Customer to inform them of this fact, provide appropriate declarations, or retrieve the Product.

§ 5. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

We are flexible - our Store offers various payment methods. Check how you can pay for your Order.

1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

a) electronic payments (e.g., BLIK);

b) payment card payments;

c) deferred payments (PayPo).

2. Possible current payment methods are specified in the Online Store and presented before the Customer places an Order and before concluding a Sales Agreement. Available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. Available payment methods may change if several Orders are placed simultaneously, in particular due to the Products covered by them.

3. If the Seller does not receive payment from the Customer, the Customer Service Office may contact the Customer to remind them about payment and abandoned cart, including by sending an e-mail (transactional e-mail). If payment is not credited or confirmed by the payment operator within 2 days of placing the Order, the Seller may ask the Customer to pay, setting an additional deadline of 2 days. After the additional deadline expires unsuccessfully, the Order is canceled, and the Sales Agreement is not concluded.

4. The Customer may also cancel the Order without incurring consequences until receiving a message about the Order being sent, by contacting the Seller through the Customer Service Office, which does not affect their right to withdraw from the contract.

§ 6. COST, METHODS, AND TERMS OF PRODUCT DELIVERY

Product delivery is a very important part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

1. Product delivery takes place via an external company - a postal operator (e.g., a courier company or a company that handles pick-up points), selected by the Customer during the Order placement.

2. Product delivery to the Customer is paid, unless the Customer placed an Order with free delivery, after meeting the criteria for free delivery or during a Promotional Campaign for free delivery. The currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.

3. Available delivery methods may depend on the payment method chosen by the Customer or the characteristics of the Product. Available delivery methods may change when several Orders are placed simultaneously, in particular due to the Products covered by them.

4. Delivery is carried out as efficiently as possible from the date of Order confirmation within the period indicated on the Product Page. The total delivery time for the ordered Product consists of:

a. time to prepare the order for shipment by the Seller (up to 7 business days from the date of Order confirmation by the Seller). In the case of ordering several Products, the Order will be handed over for delivery after the Product with the longest preparation time has been prepared;

b. and the time for delivery of the Product by the selected courier company or other postal operator. The delivery time by a courier company or other postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and the deadlines of the given courier company or other postal operator.

5. In extraordinary situations, the delivery period may be extended, about which the Seller will inform the Customer (e.g., sales period, holiday period, unforeseen circumstances, e.g., outbreak of a pandemic). In such a situation, the Seller will immediately inform the Customer about the new estimated date and allow them to withdraw from the contract.

6. In the event of an extension of the Order preparation period or Product delivery time, the Seller reserves the right to contact the Customer to inform them about the reason for the delays and the new, planned delivery date.

7. The shipping time of the order may be extended for Products that require personalization at the Customer's request. The Customer will be informed about the shipping date on the Product Page or during the Order placement.

8. When receiving a parcel with the Product from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered in its entirety, without defects. We recommend checking the parcel in the presence of the courier and preparing a damage report, but the lack of a report does not limit the right to complain.

9. Courier companies, postal operators, and companies operating pick-up points have their own regulations regarding the method of providing the delivery service (including in terms of any complaints regarding delivery, time and method of reporting any damage to the shipment, and other important issues) - detailed information in this regard can be found on the websites of the companies providing delivery. Please familiarize yourself with these terms before choosing a delivery method.

§ 7. OPINIONS POSTED IN THE ONLINE STORE

Our Store, like many other e-commerce entities, collects product reviews. We strive to make this process as transparent as possible. We care about reliable reviews. Therefore, in this part of the Regulations, we explain what rules apply in our Store during the process of posting reviews and comments.

1. All customer reviews of products purchased in the Online Store are verified. The Online Store obtains reviews only from people who have actually made a purchase.

2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

3. The Customer can add a review about the Products using a dedicated link to leave a Review sent by TrustMate S.A. with its registered office in Wrocław, at ul. Bartoszewicka 3, entered into the register of entrepreneurs by the District Court for Wrocław-Fabryczna, VI Economic Department of the National Court Register, under number: 0000737597, NIP: 8971854393, REGON: 36998075100000, share capital: PLN 2,923,170.00 - acting on behalf of the Seller.

4. More information on how to add and process reviews on our website can be found on our partner's website TrustMate S.A.: https://trustmate.io/review-collection

5. By filling out the opinion form, the Customer agrees to the publication of the subjective content contained therein about the purchased Product and the sharing of personal data to the extent necessary to post the opinion. Depending on the adopted review mechanism, the Customer may be asked to leave a comment, a star rating (e.g., from 1 to 5), or indicate a scale of satisfaction or dissatisfaction with the Product.

6. Opinions posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the Seller.

7. The Online Store posts all opinions, both positive and negative, as long as their content does not violate the provisions of the Regulations or applicable law.

8. Opinions posted in the Online Store are verified to ensure they are made by Customers who have actually purchased the Product. The verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of the people posting the opinion.

9. In the case of Customers who receive an email with a request to leave a review, we guarantee that such an email is only received by people who have made a purchase and received the Product.

10. The Seller also provides the opportunity to leave opinions about the course of the Order placement process and the offer presented by the Seller.

§ 8. VOUCHER

Below we describe how you can use a Voucher in our Online Store and what rules are associated with it.

1. These provisions apply only to transactions in which the Customer purchases a Voucher or uses it to pay for Products. In matters not regulated in this point, the remaining provisions of the Regulations shall apply.

2. The conclusion of a contract for a Voucher takes place via the Online Store by placing an Order.

3. The Customer is obliged to pay the Price for the Voucher.

4. After the Price is paid, the Seller will send the Voucher in electronic form to the email address indicated by the Customer in the Order, no later than within 72 hours from the date of concluding the contract.

5. Delivery of the Voucher in electronic form is free of charge.

6. The Voucher may be used by anyone who has legally received it (purchased it or received it as a gift).

7. To use the Voucher, after adding Products to the Cart, enter the code visible on the Voucher in the designated field.

8. The Order value will be reduced by the Voucher value.

9. If the Order value exceeds the Voucher value, the Customer will be obliged to pay the difference to settle the full Price for the Order.

10. The Voucher may be used to purchase Products in the Seller's Online Store and is not exchangeable for cash.

11. Due to the seasonal availability of some of our Products, we suggest using the Voucher within one year from the date of its purchase.

12. After the expiry of the above period, the Voucher will expire. If the Voucher is not fully used, its holder will be able to reactivate it to use the remaining funds.

13. To reactivate the Voucher, please contact the Seller.

§ 9. PRODUCT COMPLAINT

We pay great attention to the careful execution of our products. However, if you have any reservations about the purchased goods - check how to easily file a complaint with us.

1. The Customer, being a Consumer and an Entrepreneur – Consumer, is entitled to complain about the purchased Product.

2. The Seller is responsible for the conformity of the performance with the contract, in particular, it is obliged to deliver the Customer a Product without defects and in accordance with the concluded Sales Agreement. The Seller is not responsible for the lack of conformity of the Product with the Agreement to the extent specified in Art. 43b sec. 2 or 3 of the Consumer Rights Act, if the Consumer was explicitly informed that a specific feature of the Product deviates from the requirements of conformity with the Agreement and explicitly and separately accepted its features at the latest at the time of concluding the Sales Agreement.

3. The Seller is responsible for any lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product's useful life is longer.

4. A complaint can be submitted by the Customer in any form. We encourage you to submit a complaint using the communication forms available in point 1. 3 of the Regulations.

5. In case of non-conformity of the Product with the Agreement, the Customer, being a Consumer and an Entrepreneur-Consumer, has the rights specified in chapter 5A – of the Consumer Rights Act (hereinafter: non-conformity of goods with the contract).

6. In case of non-conformity of the goods with the contract, the Consumer may demand:

a) its repair;

b) or replacement.

7. The Seller may make an exchange when the Consumer demands repair, or the Seller may make a repair when the Consumer demands exchange, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

a) is impossible;

b) or would require excessive costs for the Seller.

8. If repair and replacement are impossible or would require excessive costs for the Seller, they may refuse to bring the goods into conformity with the contract.

9. The Seller will, at its own expense, repair or replace the goods within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at its own expense.

10. The Consumer also has the right to submit a statement of price reduction or withdrawal from the Sales Agreement when:

a) the Seller refuses to bring the goods into conformity with the contract;

b) the Seller fails to bring the goods into conformity with the contract;

c) the lack of conformity of the goods with the contract still exists, despite the Seller attempting to bring the goods into conformity with the contract;

d) the lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior demand for repair or replacement of the goods;

e) the Seller's statement or circumstances clearly indicate that they will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.

11. In the event of the Consumer submitting a declaration of price reduction, the amounts due as a result of exercising this right will be returned to the Customer no later than within 14 days from the date the Seller receives the Customer's declaration of price reduction. The refund will be made using the same payment method the Customer used when making payment for the goods, unless the Customer explicitly agrees to another refund method.

12. In the event the Consumer exercises the right to withdraw from the contract in the situations referred to in art. 43e sec. 1 of the Consumer Rights Act, the Customer shall return the goods to the Seller without delay. All costs associated with the return of the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days from the date of receipt of the goods or proof of their shipment.

13. The Seller is liable for any lack of conformity of the goods with the contract existing at the time of their delivery and revealed within 2 years from that moment. In the event of a lack of conformity of the goods with the contract becoming apparent within the above period, the Customer's claims arising from the lack of conformity of the goods with the contract expire in accordance with the provisions of law.

14. The Seller will respond to the Customer's complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, the complaint is deemed to have been accepted by the Seller.

15. It is recommended that the Customer provide in the complaint description:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) a demand for the method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person filing the complaint (first name and last name, correspondence address, telephone number, e-mail address) – this will facilitate and speed up the Seller's consideration of the complaint. The requirements specified in the preceding sentence are only a recommendation and do not affect the effectiveness of complaints filed without the recommended complaint description.

§ 10. OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT, AND RULES OF ACCESS TO THESE PROCEDURES

We assume that in case of disagreement with a Client, it is worth talking and striving for mutual understanding through amicable means. See how we can resolve a dispute.

1. The use of out-of-court methods of complaint resolution and claim pursuit is voluntary. The following provisions are for informational purposes and do not constitute an obligation of the Seller to use out-of-court dispute resolution methods. The Seller's statement of consent or refusal to participate in proceedings for out-of-court consumer dispute resolution is made by the Seller on paper or another durable medium if, as a result of a complaint filed by the Consumer, the dispute has not been resolved.

2. The rules for conducting proceedings for out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are defined separately in legal provisions (including in particular in the Act of September 23, 2016, on out-of-court consumer dispute resolution) or in regulations applied by appropriate entities competent in the field of consumer dispute resolution. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court methods of complaint resolution and claim pursuit and the rules of access to these procedures may be available at the offices and on the websites of municipal (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, in particular also at the following internet address of the Office of Competition and Consumer Protection https://polubowne.uokik.gov.pl. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings for out-of-court consumer dispute resolution.

3. A Customer who is a Consumer has the following exemplary options for using out-of-court methods of complaint resolution and claim pursuit:

a) The Customer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection, with a request to resolve a dispute arising from a concluded Sales Agreement.

b) The Customer can also obtain free assistance in resolving a dispute between the Customer and the Seller by using the free assistance of a municipal (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

§ 11. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (RETURNS)

We know that sometimes consumers want to exercise their statutory right of return. We fully understand this. Check how you can quickly and easily withdraw from a distance contract with us.

1. A Customer who is a Consumer and has concluded a distance contract or a contract outside the business premises may withdraw from it without giving a reason and without incurring any costs, except for those provided for by law, within 30 days from the day of taking possession of the purchased Product. The regulations of this point of the Regulations also apply to an Entrepreneur – Consumer who declares that they are exercising the right to withdraw from the contract under the Act of May 30, 2014, on consumer rights, as they concluded a contract directly related to their business activity, and the contract itself is not of a professional nature for them.

2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur – Consumer to submit a declaration to the Seller before its expiry. The Consumer or Entrepreneur – Consumer may submit any unequivocal declaration informing of their withdrawal from the Sales Agreement.

3. A declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, the template of which is located below the content of the Regulations. The declaration of withdrawal from the Agreement may be submitted in any form to the data indicated in § 1 section 3 of the Regulations, but using the form will help us process your case faster.

4. The Consumer and Entrepreneur – Consumer shall bear the cost of returning the Product independently (cost of return shipment from the Consumer to the Seller).

5. The period for withdrawing from the Sales Agreement begins on the day the Consumer, Entrepreneur - Consumer, or a third party indicated by them other than the carrier (proxy) takes possession of the Products, and in the case of a Sales Agreement that covers many products delivered separately, in batches or in parts - from taking possession of the last product, batch, or part.

6. The Consumer and Entrepreneur - Consumer are obliged to return the Product to the Seller immediately, no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the product back before its expiry. The Consumer can return the product to the address: Marco Zwroty, ul. Władysława Malawskiego 5, 26-617 Radom.

7. The Consumer and Entrepreneur - Consumer should secure the returned Product in such a way that it is not damaged during transport.

8. In the event of effective withdrawal from a distance contract, the contract is considered not concluded.

9. The Seller is obliged to immediately, but no later than within 14 days from the date of receiving the Consumer's or Entrepreneur – Consumer's declaration of withdrawal from the contract, return to the Consumer all payments made by them, including the costs of Product delivery (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Seller may withhold the refund until the returned goods are received or confirmation of parcel shipment is sent to us, whichever occurs first.

10. If the Consumer or Entrepreneur - Consumer exercises the statutory right of withdrawal, the Seller shall refund the payment using the same payment method as the Consumer used, unless the Consumer explicitly agreed to another method of refund which does not involve any costs for them.

11. If the Consumer or Entrepreneur - Consumer exercises the statutory right of withdrawal, the Consumer or Entrepreneur - Consumer is responsible for any diminution in the value of the Product resulting from using it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning, or in connection with improper care of the product or improper packaging of the product when returning it to the Seller. The responsibility of the Consumer or Entrepreneur – Consumer may include, in particular, the inability to sell the Product as a full-value product, the costs of re-attaching tags and security elements to the Product, as well as the costs of restoring the Product to a state that allows its re-introduction to sale within the Online Store, including the costs of examining the product by a specialist and the costs of removing defects found as a result of such examination (to the extent that these defects result from the Consumer's use of the product in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning).

12. The statutory right of withdrawal does not apply to the Consumer and Entrepreneur – Consumer in the following circumstances:

i. in the event of exceeding the 30-day period to inform the Seller of the intention to withdraw from the Sales Agreement;

ii. in the situations referred to in Art. 38 of the Consumer Rights Act.

§ 12. INTELLECTUAL PROPERTY RIGHTS

In this section, we indicate what intellectual property rights we protect on our website and what rules you must observe.

1. All rights to the Online Store, and in particular proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may only take place in a manner consistent with the Regulations.

2. It is forbidden to copy, reproduce, modify, multiply or distribute any part of the Online Store, Service or their elements without the prior written consent of the Seller, except in cases expressly permitted by applicable law and these Regulations. The Seller may take steps, including through legal proceedings, to protect its own interests and those of the Online Store Customers.

3. The rights to use, copy, and distribute data available in the Online Store are subject to the provisions of the Copyright and Related Rights Act.

4. The use of Online Store data for commercial purposes may only take place after prior notification to the Seller and obtaining written consent from them.

5. The logo used within the Online Store, which has been registered as a trademark with the Patent Office of the Republic of Poland under number: R.351469, is subject to special legal protection.

§ 13. PERSONAL DATA PROTECTION

Check how we protect your personal data.

1. The rules for personal data protection are defined in the "Privacy Policy" document.

2. The rules for using cookies on the Website are defined in the "Cookie Policy" document.

§ 14. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

If you are shopping in our store and you are not a consumer – this part of the regulations is addressed to you.

1. This point of the Regulations and the provisions contained therein apply only to Customers who are not Consumers and are not Entrepreneurs – Consumers.

2. At the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Customer who is not a Consumer. In such a case, the Seller is not responsible for the loss, deficiency, or damage to the Product incurred from its acceptance for carriage until its delivery to the Customer, and for delay in carriage of the shipment.

3. In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product to a Customer who is not a Consumer or an Entrepreneur-Consumer is excluded.

4. Neither the Seller, nor its employees, authorized representatives, and proxies are liable to the Customer, its subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profits, unless the damage was caused by them intentionally.

5. In each case of determining the liability of the Seller, its employees, authorized representatives and/or proxies, this liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the paid Price and delivery costs under the last Sales Agreement and covers only actually incurred damage.

6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court competent for the Seller's registered office.

7. With regard to Customers who are not Consumers, the Seller may change the Regulations at any time on the basis of generally applicable legal provisions.

§ 15. RESTRICTION AND MODERATION OF CONTENT POSTED BY CUSTOMERS

In accordance with the provisions of the DSA and other mandatory legal provisions, we describe below the rules for posting Content and its potential moderation by the Seller.

1. Content posted on our site must not violate legal provisions and the provisions of the Regulations.

2. The following is also prohibited on our site:

a) Advertising of activities competitive to the Seller;

b) Providing information about activities, promotions, promoting products or fundraisers, without prior consent from the Seller;

c) Publishing content containing vulgar words, inciting hatred, or any forms of violence;

d) Publishing content infringing the personal rights of natural or legal persons, including the Seller;

e) Publishing content inconsistent with netiquette rules;

f) Publishing content duplicating content posted by the Seller, Customers, or Users;

g) Publishing content containing links, references to other websites or computer programs;

h) Publishing content aimed at changing the website code or seeking unauthorized access to its elements.

3. In the event of a violation of the above rules for publishing content on the website, the Seller reserves the right to moderate it, including to remove it. The Seller may remove content only to the extent justified by legal provisions or the provisions of these Regulations.

4. The Seller's assessment of content is objective and proportional, with respect for legal provisions. Any content moderation takes place with respect for fundamental values enshrined in the Charter of Fundamental Rights, in particular freedom of expression, freedom, and pluralism.

5. Content assessment and moderation do not occur automatically. A designated Seller's employee is responsible for each content moderation.

6. In the event of content moderation, the Seller will notify the person posting it about the moderation if it has contact details that allow it to do so (e.g., email address).

7. Each author of moderated content has the right to appeal against the Seller's decision regarding the moderation within 6 months from receiving information about this fact. For this purpose, the author should reply to the message informing them about the content moderation or send their appeal to the contact details indicated in § 1 section 3 of the Regulations.

§ 16. MECHANISMS FOR REPORTING ILLEGAL CONTENT AND THE MANNER OF THEIR RESOLUTION

Anyone visiting our website can report illegal content they notice on it. Below we describe how to make such a report and how we handle it.

1. If a User or Customer finds content on our website that they deem illegal, they can report it, for example, via the contact form or the Seller's email address provided in § 1 section 3 of the Regulations.

2. In the report, we suggest indicating:

a) why you believe the content is illegal;

b) the location of the illegal content by describing its placement on the page or indicating the appropriate URL code or page address where the illegal content is located;

c) the first and last name or name and email address of the person making the report, with the exception of reports concerning child sexual abuse, child sexual exploitation, child pornography, child sexual solicitation, or related to one of the aforementioned crimes;

d) a statement that the report is made in good faith and that the information contained therein is complete and correct.

3. If the report contains electronic contact details, the Seller will send confirmation of receipt of the report without undue delay.

4. If the report contains electronic contact details, after reviewing it, the Seller will inform the reporting entity of its outcome, provide justification, and indicate any possible appeal routes.

5. Reports referred to in this point are processed in accordance with Article 16 of Regulation (EU) 2022/2065 of the European Parliament and of the Council (DSA).

§ 17. DIGITAL ACCESSIBILITY

1. The Seller makes every effort to ensure the accessibility of the online store and the services provided through it in accordance with the provisions of the Act of April 26, 2024, on ensuring compliance with accessibility requirements for certain products and services by economic entities, to the extent that it applies to the conducted activity.

2. The Store's website is designed with digital accessibility principles in mind, including, in particular, where technically possible:

a) enabling keyboard navigation,

b) ensuring appropriate text contrast against the background,

c) enabling content enlargement without loss of functionality,

d) being compatible with assistive technologies (e.g., screen readers).

3. Detailed information on compliance with accessibility requirements and any limitations can be found in the Accessibility Declaration, available here: <link>

4. In case of problems with the accessibility of the online store, the Service Recipient has the right to submit comments or demands to ensure accessibility to the extent resulting from legal provisions, by contacting using the methods indicated in § 1 section 3 of the Regulations.

§ 18. FINAL PROVISIONS

1. The Regulations in version 2.0 come into force on 03.03.2026.

2. The Regulations are available in Polish.

3. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply.

4. Unless mandatory legal provisions state otherwise, Polish law is the law applicable to resolve any disputes arising under these Regulations.

5. If the mandatory legal regulations of the Customer's country of habitual residence provide more favorable conditions for them than the provisions of Polish law and the provisions of these Regulations, the provisions of the Customer's country of habitual residence shall apply.

6. The Seller may change the Regulations only for valid reasons, in particular: changes in legal provisions, changes in payment or delivery methods, or changes/expansion of the Store's functionality. The Online Store will inform Users about all changes by posting information on the Online Store's website, and in the case of Users with an active Customer Account - by email message. Each person who receives the aforementioned message will be able to submit a declaration of termination of electronic service provision agreements (within no longer than 14 days from the date of receiving the message) carried out on the basis of these Regulations. Orders placed before the entry into force of the changes to the Regulations are subject to the provisions of the Regulations in force at the time of placing the Order.

Prepared by the Law Firm of Legal Counsel Piotr Krajewski

Previous versions of the Regulations:

Regulations 1.0 valid from 01.01.2021 to 02.03.2026 <link>

Link to forms:

Complaint form

Withdrawal form